Datadog Launches Incident Management to Unify Disparate Data, Documentation and Collaboration During Incident Response
Datadog’s new product empowers DevOps teams and security engineers to collaborate in real time to fix incidents faster
A performance or security incident can lead to degraded user experience, lost revenue, and damage to a company’s reputation. Every minute that an incident is occurring further increases the number of affected users and transactions. Currently, on-call engineers and security teams who respond to incidents rely on multiple pieces of data and documentation living in disconnected tools which must all be evaluated simultaneously. Datadog Incident Management brings data, documentation, and collaboration together in a single location which all engineers and security team members can jointly work from. This vastly reduces the time needed to repeatedly query multiple systems for data, as well as the time to “onboard” a new team member coming in to help.
“Managing incidents across disparate tools for alerting, communicating, tracking, and investigating makes it difficult to both solve a problem while it’s happening and conduct a post-mortem to prevent it from happening again,” said
"At Olo it's critical to always have our finger on the pulse of our systems in order to keep restaurants up and running,” said Greg Shackles, Vice President, Technology at Olo. “While Datadog is already an important part of that, the release of integrated Incident Management can further improve our team's ability to respond quickly and effectively, in those times it matters most."
"effx provides users the context and contributing factors of an incident in real-time,” said
Datadog Incident Management will help teams manage and respond to incidents by allowing users to collect issue signals from across
Mobile App: An Android and iOS application for interacting with
Datadogmonitors, dashboards, etc, on the go, now generally available.
ChatBot: A chat integration with Slack for managing incidents and accessing
Datadogdata in chat-workflows.
- Collaborative Notebooks: Improvements to Datadog Notebooks for real-time collaboration, including presence detection and live updates without refresh.
Datadog Incident Management is now available in beta within the
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